Field Service Operations Specialist

Responsibilities

• Provide administrative, logistic, and customer support to the Technical Service organization
• Manage medical device records, service contract set-up, and invoicing
• Support Field Service Engineers with administrative tasks and spare parts logistics
• Track and manage service cases using ServiceMax and SAP systems
• Coordinate spare parts orders, stock maintenance, and timely returns
• Ensure compliance with GxP regulations and strictly follow Standard Operating Procedures (SOPs)
• Maintain accurate documentation and support preventive maintenance planning

Requirements

• College level qualification or equivalent
• Up to 2 years of work experience, ideally in an administrative role
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Fluent communication skills in both Czech and English
• Strong organizational skills with high attention to detail and data integrity
• Ability to manage multiple tasks and meet deadlines in a changing environment

Preferred Qualifications

• Experience in the pharmaceutical or healthcare industry
• Experience with SAP and Salesforce CRM (ServiceMax) systems

About the Company

Alcon is a global leader in eye care, developing and manufacturing innovative devices to serve the full life cycle of eye care needs. Founded in 1945, the company operates in 180 countries, providing surgical equipment for cataract removal and laser vision correction, as well as well-known consumer products like Opti-Free contact lens solutions.