Field Service Manager

Responsibilities

• Act as the single point of contact for client-specific Desktop Services discovery, transition, and enhancement requirements
• Translate complex technical concepts into easy-to-understand language for non-technical customers
• Work with client partners to enhance service offerings and stay updated on IT technology trends
• Mentor teammates in current technologies, systems, and business practices
• Scope project requirements and resource hours
• Collaborate with product management to aid solution development for Field Service Products
• Provide feedback on technical documentation

Requirements

• Technical degree or equivalent experience
• 8+ years of relevant professional work experience
• 6+ years of experience delivering Desktop Support services against SLAs
• 5+ years of Desktop Support experience
• Experience with hardware procurement and project implementation
• Understanding of Incident, Problem, and Change Management or ITIL Framework
• Ability to work onsite in Walnut Creek, CA 5 days per week

Preferred Qualifications

• Experience with large product integrations and performance enhancements
• Experience working with senior leaders in clinical or hospital environments
• Proven customer service and self-motivation skills

About the Company

Optum Insight is improving the flow of health data and information to create a more connected system, removing friction between care providers and payers.