Field Service Manager

Responsibilities

• Manage all customer service for ASM products in the Japan region, including equipment installation, qualification, and service.
• Lead and develop a team of Field Service Engineers (FSEs), overseeing resource scheduling, career development, and performance reviews.
• Own regional spare parts depots and manage consignment inventory levels.
• Accountable for meeting all financial targets for the region, including service and spares businesses.
• Establish and maintain a "Safety and Quality First" culture while driving customer satisfaction.
• Partner with Sales to close service and spares contracts and work with product organizations to improve equipment maintenance and uptime.
• Implement strategic tactics and standardized processes to improve the service organization structure.

Requirements

• Bachelor’s degree or higher in Engineering or a related technical field.
• 5–10 years of experience in Field Service Management, preferably within the semiconductor capital equipment industry.
• Business-level proficiency in both Japanese and English.
• Proven experience in P&L management and general business processes.
• Strong people management skills with experience in forecasting revenue generation.
• Proficiency in SAP.
• Excellent project management, time management, and communication skills.

About the Company

ASM is a global leader in semiconductor manufacturing technology. For over 55 years, we have been at the forefront of innovation, providing advanced devices and processes that enable trends such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.