Field Service Graduate Intern

Responsibilities

• Perform basic and routine technical support and troubleshooting for customers both onsite and remotely.
• Follow detailed instructions and safety protocols to ensure proper product functioning and compliance with standards.
• Execute varied assignments and resolve issues using pre-defined standard operating procedures (SOPs).
• Accurately document all service records, including diagnostics and parts used, within the Service Management System.
• Respond to customer inquiries and complaints professionally, escalating complex issues to senior technicians.
• Support senior technicians during product installations and repairs.
• Participate in training sessions to improve technical skills and stay updated on the latest products.

Requirements

• National Diploma in Electrical Engineering or an equivalent qualification.
• No prior professional experience required.

Preferred Qualifications

• Technical support and troubleshooting skills.
• Strong documentation and reporting abilities.
• Knowledge of product repair, maintenance, and installation.
• Understanding of engineering fundamentals and regulatory requirements.

About the Company

Philips is a global health-tech leader focused on improving people’s health and wellbeing through meaningful innovation. For more than 130 years, we have been creating technologies that support healthcare practitioners across Precision Diagnosis, Image Guided Therapy, Monitoring, and more.