Field Service Engineering Technician - Electrical

Responsibilities

• Provide technical support, troubleshooting, repair, and installation of electro-mechanical systems and CNC machine tools at customer manufacturing facilities.
• Troubleshoot and repair electrical systems including CNC drives, amplifiers, servomotors, PLCs, glass scales, and rotary encoders.
• Interact professionally with customer personnel, including maintenance technicians, supervisors, and machine operators.
• Document troubleshooting steps, findings, and repairs implemented to keep remote support staff and customers informed.
• Perform extensive domestic and international travel, including multi-week deployments for service projects and machine installations.
• Provide coaching and informal training to customer personnel regarding the efficient use and maintenance of Gleason products.

Requirements

• Associates Degree (A.S.) from an accredited two-year technical program.
• 3 years of experience in CNC machine tool troubleshooting, repair, or maintenance.
• Detailed working knowledge of blueprint and schematic reading for hydraulic, pneumatic, electrical, and mechanical systems.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Willingness to travel extensively (minimum 36 weeks per year).

Preferred Qualifications

• Bachelor’s Degree (B.S.) in a technical field.
• Familiarity with SAP quality system tools.
• Experience with Concur web-based expense reporting.

Benefits

• Excellent benefits package including a 6% Company 401(k) match.
• Flexible scheduling options available in some departments.
• NYS Certified Apprenticeship Program.
• Shift premiums for 2nd and 3rd shifts.
• Formal and informal development opportunities.

About the Company

Gleason Corporation is a global leader in gear technology, providing gear and transmission design software, manufacturing machines, metrology equipment, and automation systems. With over 2,200 employees and 13 manufacturing facilities worldwide, Gleason serves diverse industries including e-mobility, aerospace, agriculture, and sustainable energy.