Field Service Engineer

Responsibilities

• Install, commission, repair, maintain, and upgrade TOMRA sorting systems at customer sites
• Troubleshoot electrical and mechanical issues independently and perform root cause analysis
• Provide technical support on-site and remotely to minimize machine downtime
• Train customer operators and maintenance teams on machine usage and maintenance procedures
• Build strong customer relationships through professional communication and reliable support
• Document service activities and provide detailed service reports
• Ensure full compliance with Health & Safety standards during all service activities
• Travel extensively across India and selected APAC regions (up to 80%)

Requirements

• Degree in Mechanical Engineering, Electrical Engineering, or a related technical field
• Minimum 3 years of hands-on experience in electrical and mechanical service work
• Experience in customer-facing technical support or field service environments
• Strong troubleshooting and problem-solving skills
• Fluent English communication skills
• Valid driver’s license
• Based in Surat or willing to relocate to Surat

Preferred Qualifications

• Experience with PLC systems or industrial automation
• Background in recycling, mining, heavy machinery, or industrial automation industries
• Experience in B2B industrial service environments

Benefits

• Global and multicultural working environment
• High level of ownership and independence
• Continuous learning and technical development opportunities
• Laptop and mobile phone provided
• Travel expenses covered
• Performance bonus opportunity

About the Company

TOMRA Recycling develops sensor-based sorting technologies that help recover valuable resources and reduce waste worldwide. With thousands of systems installed across more than 100 countries, we support customers in building smarter and more sustainable recycling operations.