Field Service Engineer

Responsibilities

• Enhance customer experience by providing installation oversight and site-specific technical information
• Deliver software services across pre-sales, post-sales, and service delivery support
• Provide onsite support for customer break-fix activities and technical assistance to third-party providers
• Utilize proactive monitoring techniques to identify and prevent potential technical issues
• Resolve complex electromechanical and software issues using creative and effective approaches
• Coordinate departmental work, mentor team members, and serve as an escalation point
• Travel approximately 25% of the time, which may include out-of-state travel

Requirements

• High School Diploma, GED, or equivalent commensurate work experience
• 6-8 years of related work experience, preferably in customer support, systems, or mission-critical environments
• Proficiency with hand and power tools
• Strong knowledge of electromechanical systems and electronics fundamentals
• Experience with Windows Server, Linux Red Hat, or relevant operating platforms
• Ability to travel 25% of the time

Preferred Qualifications

• Experience with HP products or industrial print technology
• Knowledge of automation systems and test/diagnostic equipment
• Familiarity with preventive maintenance and field service management protocols

Benefits

• Health, dental, and vision insurance
• Long term and short term disability insurance
• Life insurance and employee assistance program
• Flexible spending account
• Generous time off, including 15 days PTO and 13 paid holidays
• 4-12 weeks of fully paid parental leave based on tenure

About the Company

HP is a global leader in technology, currently transforming the printing industry from analog to digital through our fast-growing Pagewide business. We are committed to creating meaningful innovation and fostering a diverse, inclusive workplace where everyone can be themselves.