Field Service Engineer

Responsibilities

• Perform maintenance, repair, inspection, and troubleshooting of infection control products, including sterilizers and washer-disinfectors.
• Execute installation, commissioning, and adjustment of new equipment at medical institutions.
• Create service reports, repair estimates, and installation records.
• Manage customer claims and escalate product quality issues as necessary.
• Provide training and support to users to ensure correct equipment operation and management.
• Manage service activities including sales of consumables, parts inventory, and subcontractor support.

Requirements

• High school diploma or higher.
• Basic technical skills in electricity, mechanics, or instrumentation.
• Fundamental knowledge of cleaning and sterilization processes.
• Strong communication and negotiation skills to interact effectively with medical staff and internal teams.
• Ability to work onsite in the Tokyo area, with occasional travel to other regions or international trips (1-2 times per year).

Benefits

• Annual salary range: 4,000,000 to 6,500,000 JPY (based on experience and skills).
• Full flex-time system.
• Annual leave of 125+ days, including paid leave, sick leave, and childcare/nursing care leave.
• Comprehensive social insurance.
• Defined contribution pension plan (Corporate DC).
• Cafeteria plan via Benefit One.

About the Company

Getinge is a global leader in medical technology, providing products and solutions for intensive care, surgery, sterilization, and life sciences. Our mission is to deliver life-saving technology to more people by improving clinical outcomes and optimizing workflows in hospitals and life science facilities worldwide.