Field Service Engineer

Responsibilities

• Perform installation, maintenance, and repair of ACT devices
• Handle customer complaints in a timely manner and provide feedback on product issues
• Train customers on correct equipment operation and workflow optimization
• Improve maintenance efficiency by summarizing recurring product issues
• Ensure all service activities comply with Global Quality, Regulatory, and Compliance (QRC) standards
• Act as a bridge between the company and customers to identify user needs and support sales efforts

Requirements

• Higher Diploma or Higher Certificate in Electrical, Mechanical, Biomed Engineering, or a related discipline
• 1-3 years of technical experience working with ICU, CCU, or OT equipment
• Proficiency in MS Office and PC software
• Ability to travel overseas for training purposes
• Fluency in both Chinese and English (reading and writing)
• Strong customer service skills and the ability to work independently

About the Company

Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. Our offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. With over 12,000 employees worldwide, we are dedicated to making life-saving technology accessible for more people.