Field Service Engineer

Responsibilities

• Provide third-level, on-site automotive technical support to resolve complex vehicle diagnostic and repair issues.
• Act as a primary resource for GM's retail and wholesale dealership communities to reduce vehicle repurchases and warranty expenses.
• Manage escalated cases and provide product problem resolution through close collaboration with District Managers and Engineering teams.
• Evaluate dealership internal comeback processes and provide onsite service readiness feedback.
• Conduct ad-hoc technical training sessions for dealership personnel on diagnostic tools and Techline applications.
• Support wholesale operations by providing field product reports to Brand Quality and Engineering teams.
• Assist in dealership technician recruitment and retention by reviewing pipeline options.

Requirements

• Extensive hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostic and repair environment.
• Knowledge and experience with GM Essential Service tools.
• Valid driver's license and a clean driving record.
• Proficiency in MS Office applications (Word, PowerPoint, Excel, Outlook).
• 100% USA geographic mobility for current and future field moves.
• Ability to manage, document, and close dispatch cases within required timeframes.
• Ability to build and maintain strong professional relationships with dealership management.

Preferred Qualifications

• 10 or more years of automotive dealership service experience.
• ASE Certifications (A1-A9, T1-T8, L1-L3) and Master Technician status.
• Proficiency with Data Bus Diagnostic Tools (e.g., TIS/GDS, Pico Scope, INCA).
• Familiarity with GM Customer Assistance Operations and the GM Comeback Process.
• Vocational, Technical, or Bachelor's degree.

Benefits

• Comprehensive health and wellbeing programs including medical, dental, and vision.
• Retirement savings plans and life insurance.
• Paid vacation and holidays.
• Tuition assistance programs and employee assistance programs.
• GM vehicle discounts.

About the Company

General Motors is a global leader in automotive innovation, working toward a vision of a world with Zero Crashes, Zero Emissions, and Zero Congestion. We embrace the responsibility to lead the change that makes our world better, safer, and more equitable for all.