Field Service Engineer

Responsibilities

• Serve as the primary technical support owner for deployed robotic systems within assigned operational regions
• Monitor and analyze robot performance to identify trends and recurring failure modes
• Diagnose and resolve hardware, software, and system-level issues
• Own field-driven reliability initiatives to improve robot uptime and serviceability
• Communicate actionable field insights to Hardware, Software, and Systems Engineering teams
• Lead validation and deployment support for new hardware, firmware, and system releases
• Develop troubleshooting methodologies, service procedures, and operational best practices
• Create and maintain documentation, incident analyses, and technical reports
• Partner with Engineering Operations to deliver technical training and maintenance procedures
• Mentor and provide technical guidance to junior field personnel and service technicians

Requirements

• Bachelor's degree in Engineering, Robotics, Mechanical, Electrical, or a related field
• 3–5 years of experience supporting hardware, robotics, or electromechanical equipment (or 1-2 years with an MS degree)
• Ability to independently troubleshoot complex technical issues across hardware and software
• Strong analytical and root cause identification skills
• Experience working cross-functionally with Engineering, Product, and Operations teams
• Excellent written and verbal communication skills
• Willingness to travel and support deployed robotic operations as needed

Preferred Qualifications

• Experience supporting autonomous systems or robotics in production environments
• Familiarity with logging tools, telemetry systems, and debugging platforms
• Experience with scripting or automation tools like Python, Bash, or SQL
• Experience leading reliability or continuous improvement initiatives
• Working knowledge of root cause analysis methodologies like 5 Whys or FMEA

About the Company

DoorDash Labs is an independent team within DoorDash exploring robotics and automation to transform last mile logistics. The team works on commercializing autonomy and robotics for services used by millions of people.