Field Service Engineer

Responsibilities

• Support installations, maintenance, and data collection to accelerate issue resolution
• Create and run tests under guidance, including preparing setups and instrumentation
• Perform QC checks on logs, units, references, and metadata to ensure accuracy
• Assist with template updates and the maintenance of case repositories
• Track tasks, versions, and approvals using workflow tools
• Collaborate with customers and product teams to resolve inputs and maintain schedules

Requirements

• 6+ years of related experience in a professional role or equivalent experience
• Proficiency with technical tools and diagnostics
• High level of accuracy in data entry and documentation
• Strong communication and collaboration skills across various teams
• Organized and detail-oriented with the ability to follow SOPs and safety standards

Preferred Qualifications

• Bachelor’s degree in Engineering Technology or a related field
• Exposure to ITIL practices or OEM product training

Benefits

• Comprehensive healthcare programs
• Award-winning financial wellness tools and resources
• Generous leave of absence for new parents and caregivers
• Industry-leading wellness platform

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We are committed to providing a quality of service that matches the quality of our products, ensuring seamless and responsive technical support for our customers worldwide.