Field Service Engineer

Responsibilities

• Evaluate and identify customer needs to build long-term sustainable relationships and solutions
• Develop action plans for problem resolution and present them to internal and external customers
• Ensure efficient customer follow-up via phone, email, and professional presentations
• Drive continuous improvement for hardware, software, and business processes
• Manage new evaluations and projects to ensure successful delivery and client satisfaction
• Lead new site start-ups, including planning and risk assessment for successful execution
• Work independently to solve highly complex problems while meeting project timelines and goals

Requirements

• Bachelor's Degree in an Engineering discipline
• 0-8 years of technical experience, preferably in the Semiconductor, Capital Equipment, or CVD industry
• Experience troubleshooting complex microprocessor-controlled electromechanical systems
• Fluency in both English and Mandarin (verbal and written)
• Valid driver's license
• Ability to travel domestically and internationally (25%-50%)
• Willingness to work shifts and be available for on-call duties

Preferred Qualifications

• Relevant experience in EPI, CVD, or PECVD processes
• Knowledge of structured problem-solving techniques

About the Company

ASM is a global leader in semiconductor manufacturing equipment. For over 55 years, we have been at the forefront of innovation, providing the technology that enables the chips used in 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.