Field Service Engineer

Responsibilities

• Evaluate and identify customer needs to build long-term sustainable relationships and solutions
• Develop action plans for problem resolution and present them to internal and external customers
• Ensure efficient customer follow-up via phone, email, and professional presentations
• Drive continuous improvement for hardware, software, and business processes
• Manage new project evaluations and lead new site start-ups, including risk assessments
• Work independently to solve highly complex problems while meeting project timelines and goals
• Support cross-functional teams including Sales and Business Units to ensure site operational success

Requirements

• Bachelor's Degree in an Engineering discipline
• 0-8 years of technical experience, preferably in the Semiconductor, Capital Equipment, or CVD industry
• Experience troubleshooting complex microprocessor-controlled electromechanical systems
• Fluency in both English and Mandarin (verbal and written)
• Valid driver's license
• Willingness to travel domestically and internationally (25%–50%)
• Ability to work shift work and on-call modes

Preferred Qualifications

• Relevant experience in EPI, CVD, or PECVD processes
• Knowledge of structured problem-solving techniques

About the Company

ASM is a global leader in semiconductor manufacturing equipment, driving innovation in technologies like ALD, Epitaxy, and PECVD. With over 55 years of experience, we play a crucial role in enabling the next generation of 5G, AI, and autonomous driving technologies.