Field Service Engineer, ARC

Responsibilities

• Provide technical training, support, and specialized repair services for ARC equipment and systems across North America.
• Develop and deliver comprehensive training curricula, including both in-person and online programs, for the authorized repair network.
• Troubleshoot and diagnose complex equipment issues to determine root causes and develop effective service strategies.
• Create technical documentation, including service and repair guides, manuals, and procedures.
• Manage the technical training budget and oversee spare parts orders, stocking requirements, and logistics.
• Perform preventive and corrective maintenance on customer-owned machines and provide on-site support for installations and repairs.
• Maintain accurate records of service issues, repairs, and parts used to identify trends and develop best practices.

Requirements

• Associate degree in electronic engineering technology or 2-3 years of related experience.
• Exposure to high-voltage systems (240V, 460V, and 575V three-phase voltages).
• Strong electrical and mechanical background with hands-on experience repairing welding and cutting equipment.
• Proficiency in Microsoft Project and Microsoft Office applications.
• Ability to travel approximately 60%.
• Excellent written and verbal communication skills for technical reporting and customer interaction.

Preferred Qualifications

• Knowledge of high-power converters.
• Experience with structured training methodologies and learning management platforms.
• Prior experience working with ESAB equipment.

About the Company

ESAB Corporation is a premier global leader in connected fabrication technology and gas control solutions. Founded in 1904, ESAB is a world leader in the production of welding and cutting equipment and consumables, dedicated to shaping the world through innovative products and workflow solutions.