Field Service Engineer

Responsibilities

• Troubleshoot, diagnose, and repair Alcon surgical equipment, including preventative maintenance, installations, and upgrades
• Provide technical advice to customers regarding the commissioning and testing of products
• Develop and maintain customer relationships to secure service contract renewals
• Document service logs and prepare reports for product failure analysis
• Adhere to GxP regulations and Standard Operating Procedures (SOPs) to ensure quality control and compliance
• Manage daily schedules and maintain communication with customers, dispatch, and cross-functional teams

Requirements

• Associate’s degree or equivalent years of directly related experience
• 2 years of relevant professional experience
• Ability to fluently read, write, understand, and communicate in English
• Ability to lift 50 pounds (tools, replacement parts, etc.)

Preferred Qualifications

• Experience working with advanced medical devices or lasers
• Familiarity with hospital operating room and surgery center protocols
• Working knowledge of ServiceMax or other CRM tools
• Ability to resolve problems and communicate professionally in high-pressure, time-sensitive environments
• Willingness to travel up to 30% out of territory and overnight as needed

Benefits

• Robust benefits package including health and life insurance
• Retirement plans
• Flexible time off for exempt associates
• Focused growth and career development opportunities

About the Company

Alcon is a global leader in eye care, dedicated to helping people see brilliantly. We develop and manufacture innovative devices for the full life cycle of eye care needs, including surgical equipment for cataract removal and laser vision correction. With over 25,000 associates worldwide, we foster an inclusive culture focused on improving global eye health.