Field Service Engineer 2

Responsibilities

• Triage technical issues with direction from Dell support teams
• Execute plans of action provided by Domain Engineers or L3 support via Teams, email, and phone
• Document all results, logs, and service reports, including part numbers and replacement details
• Perform hardware tasks including reseating parts, swapping or replacing components, and upgrading firmware
• Conduct server testing and validation by running diagnostics and capturing/uploading logs

Requirements

• 5+ years of professional experience
• Associate's Degree in a technical discipline or an equivalent combination of education and experience
• Proven experience delivering technical Field Services for hardware and software at client sites
• Experience in a customer-facing role with the ability to report to all levels of an organization
• Experience working with networking, fiber, and large-scale asset deployments
• Ability to lift a minimum of 50 lbs waist high to replace components on server stacks

Preferred Qualifications

• Dell EMC Proven Professional Specialist Level certifications (CPSD or PowerEdge Server)
• CompTIA certifications such as Tech+, A+, Security+, or Network+
• Networking certifications such as CCNA or equivalent

Benefits

• Comprehensive healthcare programs
• Financial wellness tools and resources
• Generous leave of absence for new parents and caregivers
• Industry-leading wellness platform

About the Company

Dell Technologies provides high-quality products and seamless, responsive service to customers worldwide. Our Field Service team acts as a trusted liaison, providing essential on-site installation, configuration, maintenance, and repair to ensure client success.