Field Service Engineer 2

Responsibilities

• Triage technical issues with direction from Dell support teams
• Execute plans of action provided by Domain Engineers or L3 support via Teams, email, and phone
• Document all results, logs, and service reports, including part numbers for replaced components
• Perform hardware tasks such as reseating parts, swapping or replacing components, and upgrading firmware
• Conduct server testing and validation by running diagnostics and capturing/uploading logs

Requirements

• 5+ years of professional experience
• Associate's Degree in a technical discipline or an equivalent combination of education and experience
• Proven experience delivering technical Field Services for hardware and software at client sites
• Experience in a customer-facing role with the ability to report to all levels of an organization
• Experience working with large, concentrated asset deployments, including networking and fiber
• Ability to lift a minimum of 50 lbs waist high to replace components on server stacks

Preferred Qualifications

• Dell EMC Proven Professional Specialist Level certifications (CPSD or PowerEdge Server)
• CompTIA certifications such as Tech+, A+, Security+, or Network+
• Networking certifications such as CCNA or equivalent

Benefits

• Comprehensive healthcare programs
• Award-winning financial wellness tools and resources
• Generous leave of absence for new parents and caregivers
• Industry-leading wellness platform

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We believe that each of us has the power to make an impact and we put our team members at the center of everything we do.