Field Operations Specialist

Responsibilities

• Build and maintain positive relationships with new and existing dealer clients within an assigned territory.
• Conduct daily in-person dealership consultations to provide data analysis and recommendations on marketing creative, offers, and cadence.
• Partner with OEM field representatives to coordinate marketing improvements and facilitate joint consultations.
• Drive key performance indicator (KPI) improvement by examining client performance and identifying opportunities within fixed operations.
• Communicate program value propositions to dealership management, including Dealer Principals and General Managers.
• Manage client retention, product penetration, and growth of assigned dealerships.
• Act as a liaison between dealer clients and internal teams to resolve issues and maintain high customer satisfaction.
• Maintain accurate dealer contacts and business activity within Salesforce.com.

Requirements

• Bachelor's Degree in Business (automotive or marketing preferred) or equivalent work experience.
• 5+ years of experience in automotive or marketing industries.
• Ability to travel up to 75% of the time, including overnight stays.
• Valid driver's license.
• Proficiency in Salesforce, Microsoft Word, and Microsoft Excel.
• Strong ability to work autonomously and manage multiple deadlines in a fast-paced environment.

Benefits

• Competitive salary and comprehensive benefits plan.
• Health, vision, and dental insurance.
• 401(k) and stock options.
• Healthcare and Dependent Flexible Spending Accounts.
• Paid vacation, sick, personal, and positive activism days.
• Paid parental leave and disability benefits.

About the Company

RAPP is a global, next-generation precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth. As part of Omnicom’s Precision Marketing Group, we comprise over 2,000 specialists across 15+ global markets, dedicated to activating authentic customer connections.