Field Operations Specialist

Responsibilities

• Build and maintain positive relationships with new and existing dealer clients within an assigned territory
• Conduct daily in-person dealership consultations to provide data analysis and marketing recommendations
• Partner with OEM field representatives to coordinate marketing improvements and joint consultations
• Analyze client performance and KPIs to identify opportunities for growth in fixed operations
• Communicate program value propositions and marketing strategies to dealership management, including Dealer Principals and General Managers
• Manage client retention, product penetration, and the enrollment of new orders for custom campaigns
• Act as a liaison between dealer clients and internal teams to resolve issues and maintain high satisfaction
• Maintain accurate dealer contacts and business activity records in Salesforce.com
• Achieve assigned sales and retention targets through proactive relationship management

Requirements

• Bachelor's Degree in Business (automotive or marketing preferred) or equivalent work experience
• 5+ years of experience in automotive or marketing industries
• Ability to travel up to 75% of the time, including overnight stays
• Valid driver's license
• Proficiency in Salesforce.com, Microsoft Word, and Microsoft Excel
• Strong ability to work autonomously and manage multiple priorities in a fast-paced environment

Benefits

• Competitive salary and comprehensive benefits plan
• Health, vision, and dental insurance
• 401(k) and stock options
• Healthcare & Dependent Flexible Spending Accounts
• Paid vacation, sick, personal, and positive activism days
• Paid parental leave and disability benefits

About the Company

RAPP is a global, next-generation precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth. As part of Omnicom’s Precision Marketing Group, we comprise over 2,000 specialists across 15+ global markets, dedicated to activating authentic customer connections through connected data, content, and decisioning.