Field Operations Service Lead

Responsibilities

• Lead cross-functional teams in planning and executing data center and network installation projects
• Manage day-to-day operations including run operations, repairs, safety, and reporting
• Develop project plans covering scope, schedule, budget, and resource allocation
• Oversee resource allocation for personnel, equipment, and materials
• Implement quality control measures and risk mitigation strategies
• Monitor project budgets and provide regular status reports to stakeholders
• Lead post-project reviews to drive continuous process improvement

Requirements

• Proven experience managing global technical teams and enterprise network deployments
• Strong understanding of networking concepts including routers, switches, and dynamic routing protocols
• Experience with circuit troubleshooting and change control processes
• Experience in service management and meeting SLAs
• Knowledge of ITIL or equivalent service management frameworks
• Ability to travel to different sites (Wyoming and Minnesota)

Preferred Qualifications

• Experience with Data Center operations and cloud computing
• Experience with large-scale infrastructure deployments
• Data-driven approach to service delivery optimization

Benefits

• Health, Vision, and Dental Insurance
• 10 Days of Paid Time Off (PTO)
• 12 Paid Holidays
• 6 Sick Days
• 401(k) Retirement Plan with a $2,500 company match

About the Company

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to industry leaders worldwide.