Field Operations Contractor

About the Company

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Backed by top-tier investors, Blackbird offers a customizable loyalty programming platform and a consumer app designed to revolutionize the restaurant industry.

Responsibilities

• Coordinate on-site installations and onboarding for new restaurant partners
• Set up hardware and software according to site-specific requirements
• Train front-of-house staff and management on product usage and best practices
• Act as a trusted point of contact for operators during and after launch
• Troubleshoot issues in real-time and relay insights to the internal team
• Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Requirements

• Experience in the hospitality industry, hospitality tech, or restaurant vendor operations
• Tech-savvy with ability to learn new systems quickly
• Strong communication skills and ability to build rapport with operators
• Organized and hands-on approach
• Flexible availability for early mornings or evenings
• Currently based in NYC with reliable access to transit