Field Executive - Service

Responsibilities

• Carry out regular maintenance and service visits for a portfolio of 100–120 elevator and escalator units within the assigned territory.
• Respond proactively to breakdowns and perform troubleshooting to achieve first-time fixes.
• Perform minor repairs to ensure continual equipment operation and reduce callback frequency.
• Monitor equipment performance and manage repair schedules effectively.
• Comply with all FPA and EH&S safety standards to ensure passenger and stakeholder safety.
• Build and maintain strong working relationships and rapport with customers on-site.
• Identify and report potential service or repair orders.

Requirements

• Diploma in Electrical or Mechanical engineering.
• 2–4 years of professional experience within the elevator industry.
• Strong troubleshooting and technical repair skills.
• Proven ability to build customer rapport and manage client relationships.

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. With a global team of 72,000 people, we are committed to innovation, safety, and quality, providing essential mobility solutions in more than 200 countries and territories.