Field Engineer

Responsibilities

• Work closely with customers to help them successfully implement and use Duna’s product
• Act as the technical point of contact for integrations, onboarding, and product rollouts
• Technically scope requirements early in the implementation process
• Troubleshoot implementation issues and guide customers toward scalable solutions
• Collaborate closely with product, engineering, and growth to improve implementation flows and customer experience
• Help shape how Duna works with customers by improving documentation, tooling, and processes

Requirements

• Comfortable working at the intersection of technology, product, and customers
• Clear communicator who enjoys explaining complex ideas in simple, human terms
• Strong problem solver who stays calm in ambiguous or fast-moving situations
• Systems thinker who understands how customer decisions impact the product

About the Company

Duna is on a mission to redefine identity for the global economy. Backed by world-class investors including CapitalG and Index Ventures, we are a remote-first team of builders focused on creating a transparent and ambitious culture.