Field Engineer

About the Company

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.

Responsibilities

• Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack
• Serve as the first line of technical support for in-field electrical questions and hardware issues
• Identify field issue trends and flag high impact issues to hardware, software, or deployment teams
• Work closely with Member Experience to ensure the best possible experience for members
• Create and maintain troubleshooting aid and hardware defect logs
• Create, track, and close service tickets through Jira or Odoo

Requirements

• 2+ years in a technical support, electrical, or IT troubleshooting role
• Strong foundation in electrical concepts
• 4-year degree or equivalent electrical experience
• Proven ability to quickly learn complex technical systems including electrical code and hardware
• Strong communication and organization skills
• Ability to multitask and remain calm under pressure
• Tech savvy with a knack for mastering new tools and systems

Preferred Qualifications

• Licensed electrician or hands-on field experience
• Bilingual skills