Field Engineer

About the Company

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries, including IT support, hybrid cloud solutions, cybersecurity, and infrastructure management.

Responsibilities

• Provide onsite IT support to customers across various environments
• Install, terminate, test, and label structured cabling (Cat5e, Cat6, and fibre)
• Install and configure network equipment including switches, wireless access points, and firewalls
• Carry out workstation, laptop, printer, and peripheral installations
• Assist with office moves, new site setups, and infrastructure projects
• Perform hardware upgrades and replacements
• Troubleshoot network, hardware, and connectivity issues
• Ensure all work is documented accurately and follows health and safety procedures
• Liaise directly with customers to provide excellent service

Requirements

• Previous experience in a Field Engineer or IT Support Engineer role
• Experience installing and terminating structured cabling
• Good understanding of networking fundamentals (TCP/IP, switching, wireless)
• Experience supporting Microsoft Windows environments
• Full UK driving licence
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Preferred Qualifications

• Experience working within an MSP environment
• Experience with Microsoft 365 and Azure
• Fibre installation and termination experience
• Knowledge of firewalls and network security
• Relevant certifications such as CompTIA Network+, Microsoft, or Cisco

Benefits

• Company vehicle or mileage allowance
• Company pension
• Paid training and certification opportunities
• Career progression opportunities
• Employee assistance programme
• Regular social and team events