Field Coordinator

Responsibilities

• Act as a frontline representative based in partner hospitals to interface with families facing loss
• Plan, lead, and execute funeral services on the ground with a small team
• Coordinate with Account Executives to receive service requests and provide timely updates
• Address customer needs with high attention to detail and a focus on quality
• Build professional relationships with hospital staff and communicate company values
• Prepare necessary tools, documents, and paperwork required for service execution
• Handle payments and service accounting with relevant stakeholders

Requirements

• Bachelor's degree with 2–4 years of professional experience
• Excellent spoken and written communication skills in both English and Arabic
• Strong problem-solving skills and the ability to work under pressure
• Exceptional organizational skills and attention to detail
• High level of integrity, empathy, and a passion for helping others
• Reliable, punctual, and highly professional in appearance and conduct

Benefits

• Competitive salary and benefits
• Attractive performance-based bonus structure
• Full medical, dental, and vision coverage
• Team-oriented and supportive work environment
• Opportunities for growth and professional development
• Quarterly team-building events and outings

About the Company

SOKNA is dedicated to transforming all aspects of the funeral service process in Egypt. Our objective is to assist families during times of loss by providing a seamless, curated service that relieves the stress of navigating funeral logistics. We are a highly ambitious start-up with a dedicated and energetic team.