Field Collections Officer

Responsibilities

• Visit clients to collect overdue payments and negotiate payment plans
• Maintain accurate records of all collection activities and client interactions
• Assess clients’ financial situations and provide appropriate solutions
• Ensure compliance with all relevant laws and regulations during collection activities
• Report regularly to the Collection Manager on progress and any issues encountered
• Handle client inquiries and resolve disputes in a professional manner
• Collaborate with the internal team to improve collection strategies and processes

Requirements

• Experience in collections, accounts receivables, contact center, or customer service
• Strong negotiation and communication skills
• Ability to communicate effectively in English
• Strong organizational and time management skills
• Ability to work independently and thrive in a fast-paced environment
• Fresh graduates are welcome to apply

Preferred Qualifications

• Ability to converse in Mandarin is an advantage

About the Company

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market.