Field Account Manager

Responsibilities

• Own and grow a portfolio of top-tier fitness and wellness partners through strategic upselling and retention initiatives
• Spend 70–80% of your time in the field, conducting regular in-person visits, drop-ins, and meetings to deepen relationships
• Use a blend of field and inside sales tactics, including phone, email, and social media, to stay connected with partners
• Proactively identify partner pain points and position ClassPass solutions to drive mutual value
• Exceed monthly upsell and engagement goals through creative thinking and urgent execution
• Build a strong local presence within the fitness and wellness community by attending networking events

Requirements

• 2+ years of full-cycle B2B sales or account management experience, including field sales
• Proven track record of consistently hitting or exceeding sales quotas and performance goals
• Strong negotiation skills with a solutions-first approach to client management
• Deep knowledge of the regional fitness and wellness market and active professional connections
• Proficiency in using Salesforce, Salesloft, and Microsoft tools to manage pipeline and partner success
• Willingness and ability to travel 70–80% of the time, including local day trips and overnight regional travel

About the Company

Playlist is building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. Through our brands like ClassPass and Mindbody, we empower businesses and individuals to make meaningful, real-world connections.