F&B Floor Manager

Responsibilities

• Lead daily floor operations during service to ensure a smooth, warm and professional guest experience
• Support, guide and motivate the front-of-house team before, during and after service
• Ensure guests are welcomed, seated, served and followed up with in line with Babylonstoren’s standards
• Maintain strong communication between the floor, kitchen, bar, hosts and management team
• Read the floor actively and identify service risks before they become guest complaints
• Handle guest feedback, special requests and service recovery in a calm and professional manner
• Ensure tables, service areas, menus, uniforms, ambience and guest-facing details are consistently neat and polished
• Support the team with product knowledge, menu understanding, service sequence and daily briefings
• Assist with group bookings, special occasions and high-volume service periods
• Uphold hygiene, health and safety, cleanliness and 5S standards
• Encourage a positive team culture where standards are high and guests remain the priority

Requirements

• Previous experience in restaurant floor management or hospitality supervision
• Strong food and beverage knowledge
• Fluency in Afrikaans and English
• Natural warmth, confidence and strong guest interaction skills
• High attention to detail and pride in presentation
• Ability to remain calm and solutions-driven under pressure
• Ability to work hospitality hours including weekends, public holidays and evenings
• Own or reliable transport is essential

About the Company

Babylonstoren is a passionate hospitality team looking for detail-driven individuals to join our service environment.