Faculty Computer Systems Technician

Responsibilities

• Install and troubleshoot faculty computer hardware and software, including setting up new computers, networking, and peripherals.
• Monitor and install software patches using SCCM.
• Manage inventory tracking for all equipment purchased by the Learning Centre.
• Service and maintain the loaner fleet of laptops, AV carts, and meeting room equipment.
• Troubleshoot Wi-Fi and VPN issues for both Windows and Apple devices.
• Maintain printer devices, including toner replacement and photocopier troubleshooting.
• Provide AV support for users in classrooms and meeting rooms.
• Assist with video recording for various events across campus.
• Travel to distributed sites, including the remote Dairy Centre in Agassiz, BC.

Requirements

• Completion of a relevant technical program or a university degree in a relevant discipline.
• Minimum of three years of related technical experience.
• Proficiency in hardware and software troubleshooting.
• Experience with network and peripheral configuration.
• Ability to provide AV equipment support.
• Experience with inventory tracking.
• Commitment to enhancing awareness and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Bachelor’s degree or technical diploma in Computer Science or a related field.
• Experience in end-user support or learning technologies within an academic environment.
• Advanced debugging and problem-solving skills.
• Strong interpersonal and communication skills.
• Intermediate to advanced proficiency in MS Office, Windows, Mac OS, WordPress, Zoom, and Microsoft Teams.
• Ability to work independently and manage multiple projects under pressure.

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. UBC is a leading employer in British Columbia and Canada, committed to fostering an inclusive and diverse community that supports inspired students, faculty, and staff in their journey of discovery.