Facility Service Manager

Responsibilities

• Lead daily facility operations including building maintenance, custodial services, and workplace support
• Serve as the primary client contact to ensure high levels of satisfaction
• Manage, coach, and develop onsite staff and supervisors
• Oversee vendor relationships, contracts, and service performance
• Conduct regular facility inspections and ensure compliance with safety and OSHA standards
• Manage budgets, labor costs, forecasting, payroll, and site profitability
• Track and report KPIs and SLAs to drive continuous improvement
• Coordinate special projects, office moves, and workplace initiatives

Requirements

• High School Diploma or equivalent required
• 5+ years of operations, client service, or facilities management experience
• 3+ years of facilities or maintenance experience preferred
• Experience leading teams in a client-facing environment
• Proficiency with computer systems and reporting tools
• Ability to lift up to 40 pounds and stand/walk for extended periods

Benefits

• Medical, Dental, and Vision insurance
• 401k with matching
• Paid Time Off
• Career growth and learning development opportunities
• Various supplemental insurance and discount programs

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Their services include Mailroom Management, Office Services, and Document Processing for various professional sectors.