Facility Service Manager

Responsibilities

• Oversee all incoming service requests, preventative maintenance, and repair work
• Review and prepare estimates in accordance with client SLAs
• Ensure work orders are scheduled, staffed, and completed on time and within budget
• Hire, train, coach, and develop service technicians and support staff
• Maintain daily communication with active clients and build long-term relationships
• Track budgets, labor costs, and monthly financial performance
• Develop and implement systems to improve operational efficiency

Requirements

• Strong judgment and decision-making skills
• Leadership, delegation, and team motivation abilities
• Excellent written and verbal communication
• Ability to work under pressure and manage multiple priorities

Preferred Qualifications

• 5–8+ years of experience in trade, facilities, or service management
• Experience managing teams of 10+ employees
• Strong knowledge of commercial construction and maintenance trades
• Familiarity with commercial building codes and ADA requirements
• Proficiency in Microsoft Office and construction estimating software
• Bachelor’s degree or equivalent experience preferred