Facilities Tech Expert, Enterprise Learning Operations

Responsibilities

• Set up and configure classroom technology, including AV systems and collaboration tools, for in-person, virtual, and hybrid delivery formats.
• Test audio, video, connectivity, and collaboration tools prior to sessions to ensure all systems are functioning correctly.
• Provide real-time, on-site technical support during training sessions to troubleshoot issues quickly and effectively.
• Maintain equipment inventories and perform regular preventive maintenance on all learning environment technology.
• Document technical issues and resolutions, and coordinate with IT teams for complex technical problems.

Requirements

• 4+ years of experience in AV technology, classroom technology support, or similar roles.
• Strong working knowledge of AV systems, videoconferencing tools, and collaboration platforms.
• Hands-on troubleshooting experience in live, high-pressure environments.
• Experience supporting virtual or hybrid learning setups.
• Excellent communication skills for supporting non-technical users, such as facilitators and learners.
• Ability to travel locally between Dubai and Abu Dhabi as needed.

About the Company

Infopro Learning is a global leader in learning experience solutions, helping organizations drive performance through innovative training and development programs.