Facilities Assistant

Responsibilities

• Act as the primary point of contact for facilities-related requests via the ServiceNow portal
• Coordinate and manage external contractors, including inductions, quoting, and KPI tracking
• Ensure compliance with health and safety standards by reviewing RAMS and issuing permits to work
• Support office moves, space planning, and maintain space data using iOffice systems
• Conduct monthly site inspections and document findings to ensure issue resolution
• Assist with new starter setups, inductions, and leaver/transfer processes
• Support post room operations, including courier and delivery management
• Manage and track tasks across the Facilities team to monitor SLAs and produce performance reports

Requirements

• A-levels or equivalent qualification
• Experience working in a facilities or corporate environment
• Strong administrative and organisational skills
• Intermediate to advanced MS Office skills, particularly Excel
• Ability to perform manual tasks such as room setups and office moves
• Strong numeracy and literacy skills with professional written communication

Preferred Qualifications

• Facilities Management or Health & Safety qualifications (e.g., IOSH)
• NEBOSH or similar certification
• Understanding of commercial processes and contract management

About the Company

Wiley is a global leader in research and education, transforming knowledge into impact for over 200 years. We are a culture of innovators and experts dedicated to accelerating scientific breakthroughs and advancing learning to improve lives worldwide.