Facilities Assistant

Responsibilities

• Receive, evaluate, and prioritize staff service requests related to building maintenance, space needs, and audiovisual equipment.
• Coordinate and track work requests with U-M Facilities and Operations, vendors, and campus partners.
• Manage incoming and outgoing deliveries, including supplies, equipment, and mail across multiple ITS locations.
• Assist with office moves, including the transport of files, equipment, and personal work materials.
• Maintain office and general supply inventories and place orders as needed.
• Provide professional customer service to ITS staff, vendors, and visitors.
• Maintain accurate records of requests and work orders using appropriate ticketing systems.

Requirements

• High school diploma or equivalent combination of education and experience.
• Minimum of one year of experience in a related role requiring customer service, organization, and troubleshooting.
• Valid driver's license and ability to operate a University-owned vehicle.
• Proficiency in entering and maintaining information in databases or ticketing systems.
• Ability to move, transport, and maneuver equipment and materials weighing up to 50 pounds.
• Ability to ascend/descend stairs and work in various campus locations, including loading docks and storage areas.

Preferred Qualifications

• Associate degree or certification in facilities management or business operations.
• Experience working in a higher education or technology-focused environment.
• Experience using work order, inventory, or space management systems.
• Familiarity with Microsoft Office, Google Workspace, or CAD software.
• Basic knowledge of office AV equipment and workplace technology.

About the Company

Information and Technology Services (ITS) at the University of Michigan empowers faculty, researchers, staff, and students through innovative technology solutions. We are committed to delivering cohesive digital experiences and building a world-class, reliable technology infrastructure to support teaching, learning, and research.