EyeCare Advisor

Responsibilities

• Deliver the LensCrafters Experience by providing exceptional optometric care and retail service
• Greet customers promptly and answer telephone inquiries in a friendly, professional manner
• Explain required paperwork, optical tests, products, and services to patients
• Perform pre-examination testing with accuracy and attention to detail
• Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget
• Operate the POS system to process payments, insurance, and contact lens orders accurately
• Maintain organized patient records in accordance with HIPAA regulations
• Support the maintenance and disinfection of contact lens inventory
• Ensure the store appearance and visual displays meet company guidelines

Requirements

• High School graduate or equivalent
• Strong customer service and communication skills
• Knowledge of current fashion trends
• Ability to solve problems and handle difficult customer situations with patience
• Familiarity with cash registers, computers, and basic math
• Strong organizational and sales skills

Preferred Qualifications

• Previous experience in customer service, retail, or an optical environment
• Strong interpersonal skills

About the Company

LensCrafters is a leader in pairing state-of-the-art technology with a personal approach to eye care. As part of EssilorLuxottica, we are part of a global community of over 200,000 employees dedicated to driving transformation in the eyewear and eyecare industry.