Extended Term Temporary

Responsibilities

• Provide client support via phone and email regarding administrative expenses, travel, and vendor payments
• Perform vendor master record (VMR) call back verification and due diligence
• Triage and assign email cases to service desk analysts
• Generate and prepare weekly, monthly, and quarterly reports for the unit
• Review internal processes and suggest improvements to enhance efficiency
• Manage documentation, including posting news items to the website and relevant announcements in front-end systems

Requirements

• Bachelor's degree
• 0-2 years of relevant work experience (help-desk operations experience is an advantage)
• Excellent written and verbal communication skills
• Strong analytical skills and high attention to detail
• Proficiency in MS Office (Word, Excel, and PowerPoint)
• Knowledge of data analysis and visualization tools (e.g., Power BI, Excel, or Python)
• Willingness to work night shifts and remain flexible to changing business requirements

Preferred Qualifications

• Familiarity with AI tools, Power Automate, or CoPilot
• Experience in handling help-desk operations

About the Company

The World Bank Group (WBG) is a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development on a livable planet. The WBG Controllers Vice Presidency is responsible for financial reporting and internal control frameworks, supporting the fiduciary control and disbursement functions for the group's extensive portfolio.