Express Service Plus Specialist

Responsibilities

• Conduct assessment, installation, and sustainment consultations for the Advanced Express Service Plus Program
• Provide dealership staff training and in-person follow-up support
• Implement best practice processes including customer reception, workshop scheduling, and quality control
• Maintain consistent communication with OEM National and Regional personnel
• Analyze dealer financials and operational assessments to establish improvement action plans
• Implement service advisor selling systems and process improvement solutions
• Establish and implement effective metrics to drive dealership growth and ROI
• Travel up to 80% of the time to support client needs

Requirements

• 7-10 years of aftermarket experience (e.g., Jiffy Lube, Valvoline)
• Experience in retail tire store management (Store Manager, Service Manager, or Service Writer)
• Proficiency with Microsoft Word, PowerPoint, and Excel
• Ability to influence key dealer personnel and service department employees
• Strong customer relationship, communication, and facilitation skills
• Ability to travel up to 80%

Preferred Qualifications

• Bachelor's degree
• OEM dealer contact experience

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.