Express Service Plus Specialist

Responsibilities

• Consult on the assessment, installation, and sustainment of the Advanced Express Service Plus Program.
• Provide dealership staff training and in-person follow-up support as outlined in program documentation.
• Implement best practice processes including customer reception, workshop scheduling, repair processes, and quality control.
• Analyze dealer financials and operational assessments to establish actionable improvement plans.
• Implement advanced Service Advisor selling systems and process improvement solutions at the retail level.
• Maintain consistent communication with OEM National and Regional personnel regarding dealer milestones.
• Complete timely field detail reports, communication logs, and weekly expense reports.
• Leverage relationships to identify and sell the business case for operational change.

Requirements

• 7-10 years of aftermarket experience (e.g., Jiffy Lube, Valvoline, or similar fast oil change environments).
• Proven experience in retail tire store management (Store Manager, Service Manager, or Service Writer).
• Ability and desire to travel up to 80% of the time.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Windows environments.
• Strong ability to train and influence sales personnel and technicians in automotive service and tire sales.
• Excellent verbal and written communication, facilitation, and customer relationship skills.

Preferred Qualifications

• Bachelor’s degree.
• Previous experience with OEM dealer contact.

About the Company

MSX International has been a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations globally for more than 30 years. We help our clients transform their businesses and manage operations in Sales Performance, Repair Optimization, Parts and Accessories Sales, and Consumer Engagement. Through industry expertise and technology, we deliver tailored, sustainable solutions that help our clients optimize operations and captivate customers.