Posted 10 hours ago
Express Service Consultant
MSX International
Requirements
7-10 years Aftermarket experience, Retail Tire Store Management experience, Proficiency in Microsoft Office, Willingness to travel 80%
Skills
AutomotiveRetailBusiness consulting
About the role
Responsibilities
- Install Basic and Advanced Express Service programs as outlined in documentation
- Conduct dealer consultations and sustainment visits
- Provide dealership staff training and phone follow-up support
- Implement best practice processes for workshop scheduling, repair processes, and quality control
- Complete dealer action plans and submit monthly field detail reports
- Travel up to 80% of the time to assigned locations
Requirements
- 7-10 years of Aftermarket experience (e.g., Jiffy Lube, Valvoline)
- Experience in Retail Tire Store Management (Store Manager, Service Manager, or Service Writer)
- Proficiency with Microsoft Word, PowerPoint, and Excel
- Ability to analyze dealer financials and operational assessments
- Strong communication, facilitation, and relationship management skills
- Ability to influence sales personnel and technicians
Preferred Qualifications
- Bachelor's degree
- OEM dealer contact experience
About the Company
MSX International is a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers, working with vehicle manufacturers worldwide for over 25 years.
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MSX International · Seattle
