Express Service Consultant

Responsibilities

• Install Basic and/or Advanced Express Service programs as outlined in documentation
• Conduct dealer consultations and sustainment visits
• Provide dealership staff training and phone follow-up support
• Implement best practice processes for customer reception, workshop scheduling, and repair processes
• Complete dealer action plans and submit monthly field detail reports
• Travel up to 80% of the time to assigned dealers and OEM field organizations

Requirements

• 7-10 years of Aftermarket experience (e.g., Jiffy Lube, Valvoline)
• Experience in Retail Tire Store Management (Store Manager, Service Manager, or Service Writer)
• Proficiency with Microsoft Word, PowerPoint, and Excel
• Ability to analyze dealer financials and operational assessments
• Strong communication, facilitation, and relationship management skills
• Ability to work in a field environment with minimal supervision

Preferred Qualifications

• Bachelor's degree
• OEM dealer contact experience

About the Company

MSX International is a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers, helping clients increase revenue and reduce costs through industry expertise and technology solutions.