Express Service Coach

Responsibilities

• Install and sustain Basic and Advanced Express Maintenance programs
• Conduct dealership express consultations and classroom training
• Provide on-the-job training and phone follow-up support to dealership staff
• Implement best practice processes for workshop scheduling, repair, and quality control
• Develop and execute dealer action plans
• Submit monthly field detail reports and weekly expense reports

Requirements

• 7-10 years of dealership or aftermarket management experience
• Proficiency with Microsoft Word, PowerPoint, and Excel
• Ability to travel 80% of the time
• Experience with automotive tire and maintenance sales training
• Strong analytical skills to establish improvement action plans from dealer financials

Preferred Qualifications

• OEM dealer contact experience
• Excellent verbal and written communication skills
• Proven ability to influence sales personnel and technicians

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.