Express Service Coach

Responsibilities

• Deliver and install MSX Express Maintenance solutions
• Develop and maintain relationships with assigned dealers and OEM field organizations
• Conduct dealership consultations, classroom training, and on-the-job training
• Implement best practice processes for workshop scheduling, repair processes, and quality control
• Provide dealership phone follow-up support and complete dealer action plans
• Submit monthly field detail reports and weekly expense reports

Requirements

• 7-10 years of Dealership or Aftermarket management experience
• Proficiency with Microsoft Word, PowerPoint, and Excel
• Ability to travel 80% of the time
• Experience with automotive tire and maintenance sales
• Strong analytical skills to establish improvement action plans from dealer financials
• Excellent verbal and written communication skills

Preferred Qualifications

• OEM dealer contact experience
• Proven ability to influence sales personnel and technicians

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.