Export Manager

Responsibilities

• Supervise day-to-day Ocean Export operations to ensure timely shipment execution and operational excellence
• Handle operational escalations and resolve queries from customers, overseas offices, and internal teams
• Manage RFQs, pricing activities, and support shipment planning for key and global accounts
• Coordinate with carriers, NVOCCs, transporters, CHAs, and CFS operators to ensure smooth operations
• Guide the team on export documentation, compliance filings, and standard operational procedures
• Monitor KPIs and conduct regular file reviews to ensure timely closure of activities
• Drive process improvements and automation initiatives to enhance efficiency
• Collaborate with Sales, Key Account Managers, and overseas offices to support business growth

Requirements

• Graduate degree in Logistics, Supply Chain, Business Administration, or a related field
• 10+ years of experience in Ocean Export Operations within the freight forwarding or logistics industry
• Deep knowledge of export documentation and international freight operations
• Strong understanding of carrier management and customs procedures

About the Company

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries, providing individual services that address our clients' complex logistics challenges.