Experience Strategy Manager

Responsibilities

• Own and execute strategic blueprints and customer-centric frameworks for key clients
• Lead major client workstreams with autonomy to drive business growth
• Manage and mentor junior-to-mid-level strategists with day-to-day guidance
• Design and optimize sophisticated omni-channel customer journeys
• Foster collaboration across creative, CX/UX, tech, and data disciplines
• Present to and influence senior client stakeholders as a trusted advisor

Requirements

• 8–10 years of progressive experience in CRM, marketing automation, and CX strategy
• Experience within an agency or consulting environment
• Strong strategic understanding of platforms like Salesforce Marketing Cloud, Adobe Marketing Cloud, Braze, or HubSpot
• Proven experience managing or mentoring junior team members
• Excellent communication and presentation skills for technical and non-technical audiences
• Experience working in cross-functional and global multicultural environments

Preferred Qualifications

• Prior experience working with clients in the automotive sector or other complex luxury industries

About the Company

WPP Enterprise Solutions designs, builds, and operates growth systems for competitive businesses. Working within the VML network, we help global brands through business transformation and marketing modernization, connecting strategy directly to execution using AI and best-in-class technology partners.