Experience Specialist

Responsibilities

• Greet guests and manage check-in/check-out procedures
• Assist with overnight valet, bell needs, and guest requests
• Manage resort reservations and intradepartmental communication
• Execute night audit processes and report to finance
• Respond to guest inquiries via phone, email, or text
• Coordinate with security and housekeeping for guest safety and cleanliness
• Maintain front desk and front drive areas
• Perform clerical duties including filing and shipping

Requirements

• Strong organizational and communication skills
• High attention to detail with minimal supervision
• Commitment to guest satisfaction and professional service
• Ability to proactively upsell products and services

Preferred Qualifications

• At least 2 years of experience in front desk, hotel concierge, or reservations
• Proficiency in Microsoft Office and Outlook
• Experience with PMS software (e.g., Opera) or spa booking systems (e.g., Book4Time)
• Familiarity with dining reservation systems and Alice

Benefits

• Competitive Salary
• Robust health insurance (100% paid HMO), dental, vision, life, and disability
• 401k Plan Matching
• Tax savings benefits including Healthcare FSA
• Monthly wellbeing allowance
• Employee discount program
• Employee Assistance Program

About the Company

Founded by Dr. David Agus and Larry Ellison, Sensei is a wellness ecosystem designed to empower individuals to grow well and lead toward greater wellbeing through experiential movement, rest, and nourishment.