Experience Designer

Responsibilities

• Lead and conduct user research to understand customer needs, pain points, and behaviors
• Develop detailed customer journey maps and personas to guide design initiatives
• Create wireframes, prototypes, and visual designs for web and mobile applications
• Collaborate with product teams to define design specifications and ensure alignment with business objectives
• Facilitate design reviews, user testing sessions, and focus groups to gather insights and feedback
• Iterate on designs based on findings from user feedback and usability testing
• Stay updated with industry trends and best practices in customer experience design

Requirements

• Bachelor's degree in Design, Human-Computer Interaction, or a related field
• 5 to 10 years of experience in experience design, UX/UI design, or related roles
• CCXP certification is required
• Proficiency in design tools such as Figma, Adobe XD, or Sketch
• Strong understanding of user-centered design principles and methodologies
• Experience in designing responsive applications for web and mobile
• Excellent communication and teamwork skills

Preferred Qualifications

• Proven experience conducting user research and usability testing
• Experience in creating customer journey maps and other experience design artifacts
• Familiarity with accessibility standards and best practices in design
• 5+ years of experience in leading design engagements or projects