Experience Coordinator

Responsibilities

• Greet guests with a warm demeanor and engage with them to understand their wellness preferences
• Schedule and manage spa visits, including walk-ins and online bookings, while coordinating with service providers
• Act as a liaison between spa staff and guests to facilitate smooth communication
• Promote spa services, packages, and products to enhance guest satisfaction and increase revenue
• Maintain the cleanliness and orderliness of the spa reception area
• Process payments accurately and efficiently
• Resolve guest concerns promptly and professionally
• Adhere to strict hygiene, sanitation, and safety standards

Requirements

• Willingness to work a flexible schedule, including nights, weekends, and holidays
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Proficiency with computer systems and booking software
• Ability to remain calm and composed in demanding environments

Preferred Qualifications

• Previous experience in customer service, hospitality, or as a spa coordinator
• Knowledge of spa services and wellness products
• Additional education or certification in hospitality

Benefits

• Competitive hourly wage ($19-$21 per hour)
• Employee discounts on products and services
• Flexible scheduling
• Medical, dental, vision, and pet insurance (for full-time positions)
• 401K with corporate match
• Generous PTO plan

About the Company

XWELL provides a gateway of tranquility for travelers, catering to the wellness needs of people on the go through premium spa services.