Experience Coordinator

Responsibilities

• Greet guests with a warm demeanor and tailor spa services to meet individual needs
• Act as a liaison between spa staff and guests to facilitate smooth communication
• Schedule and manage spa visits, including walk-ins and online bookings
• Coordinate with service providers to ensure accurate scheduling and timely service delivery
• Promote spa services, products, and promotions to enhance guest satisfaction and revenue
• Maintain the cleanliness and orderliness of the spa reception area
• Process spa payments accurately and efficiently
• Resolve guest concerns promptly and professionally
• Adhere to all hygiene, sanitation, and safety regulations

Requirements

• Willingness to work a flexible schedule, including nights, weekends, and holidays
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Proficiency in using computer systems and booking software
• Ability to remain calm and composed in demanding environments

Preferred Qualifications

• Previous experience in customer service, hospitality, or as a spa coordinator
• Knowledge of spa services and products
• Additional education or certification in Hospitality

Benefits

• Competitive hourly wage
• Employee discounts on products and services
• Medical, dental, vision, and pet insurance
• 401K with corporate match
• Generous PTO plan
• Tuition reimbursement (full-time positions only)

About the Company

XWELL provides a gateway of tranquility for travelers, catering to wellness needs on the go through high-quality spa services and exceptional customer care.